Training offering

IBM Tivoli Service Request Manager 7.1 Implementation

Description

This 5-day instructor-led course teaches you how to install and configure IBM Tivoli Service Request Manager. Extensive hands-on lab exercises provide you with the opportunity to install and configure Tivoli Service Request Manager.

Objectives

After completing this course, you should be able to:
•    Describe the Tivoli Service Request Manager 7.1 architecture
•    Install and configure the SRM components
•    Develop and set up key elements of a multisite and multiorganization environment
•    Set up basic security, people records, and users
•    Configure the database
•    Describe, modify, and create domains
•    Create and schedule a cron task
•    Enable and validate a workflow process
•    Run predefined reports
•    Describe SRM integration points
•    Troubleshoot and maintain SRM

Participants

This intermediate course is designed for people who will install and configure Tivoli Service Request Manager.

Prerequisite(s)

Required knowledge:
•    ITIL Foundations Skills
•    LDAP administration
•    DB2 administration
•    WebSphere Administration
Recommended courses:
•    IBM Tivoli Reporting for Enterprise IT and Asset Management 7.1 (Classroom)
•    IBM Tivoli Service Request Manager 7.1 Fundamentals (Classroom)
•    IBM Tivoli System Administration for Enterprise IT and Asset Management (Classroom)
•    IT Infrastructure Library (ITIL) Foundations V3 (Classroom) or
•    IT Infrastructure Library (ITIL) Foundations V3 (Online)
•    Tailoring and Configuring for Enterprise and IT Asset Management (Classroom)

Options

•    Tivoli Service Request Manager 7.1 Implementation Overview
•    Tivoli Service Request Manager Installation and Configuration
•    Application Configuration
•    Security
•    Database Architecture
•    Application Customization
•    Automation
•    Workflow
•    Reports
•    Service Request Manager Administration
•    Application Integration
•    Troubleshooting Service Request Manager