Training offering

IBM Tivoli Change and Configuration Management Database 7.2 Fundamentals

Description

This course provides experience with key CCMDB product features. These include learning the multiple-site and multiple-organizational environment, working with configuration items (CIs), performing reconciliation tasks and working with the request for change (RFC). The course begins with a basic overview of product components and their associated functions. You will create and connect people records, set up basic security roles, and discover and create configuration items. You will also process change and configuration requests and reconcile authorized CIs. The class consists of a combination of presentations, demonstrations, and guided hands-on practical sessions.

Objectives

•    Develop basic components of a multiple-site or multiple-organizational environment
•    Create people records
•    Create and define location hierarchies
•    Create users and groups
•    Discover configuration items (CIs)
•    Import and promote CI information
•    Process a change request
•    Perform reconciliation
•    Run predefined reports

Participants

This course is for IT Administrators, Configuration Librarians, Configuration Managers, Change Managers, Process Managers, and Implementers responsible for deploying IBM Change and Configuration Management Database version 7.2.

Prerequisite(s)

You should have:
•    ITIL V3 Foundations Certification

Options

•    Overview of IBM Tivoli Change and Configuration Management Database 7.2
•    Initial Configuration of CCMDB
•    Discovery, Import and Promotion
•    Change Management
•    Configuration Management