Training offering
Troubleshooting Cisco Unified Communications
Description
This course provides delegates with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.
Objectives
After you complete this course you will be able to:
Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
Solve the common issues of an SAF-enabled network and CCD
Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
Troubleshoot voice quality issues and issues that are related to media resources
Participants
The primary audience for this course is as follows:
Network Administrators and Network Engineers
CCNP Voice candidates
Prerequisite(s)
Attendees should meet the following prerequisites:
Working knowledge of converged voice and data networks
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in a single-site and multisite environment.
Prior attendance of CVOICE, CIPT1 and CIPT2 is required
Programme
Introduction to Troubleshooting Cisco Unified Communications Solutions
Identifying Cisco Unified Communications Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools
Cisco Unified Communications Manager
Troubleshooting
Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
Troubleshooting Call Setup Issues
Examining Call Setup Issues and Causes
Troubleshooting On-Premises Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues
SAF and CCD Issues
Troubleshooting SAF
Troubleshooting CCD
Troubleshooting Cisco Unified Communications
Manager Features and Application Issues
Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Voice Quality and Media Resources Issues
Troubleshooting MOH Issues
Troubleshooting MTP Issues
Troubleshooting Issues with Conferences
Troubleshooting Transcoder Issues
Troubleshooting Issues with RSVP Agents
Troubleshooting Voice Quality Issues
Labs
Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2-2: Troubleshooting LDAP Integration Issues (Optional)
Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
Lab 3-3: Troubleshooting Off-Net Calling Issues
Lab 3-4: Troubleshooting Globalized Call Routing Issues
Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
Lab 5-1: Troubleshooting Device Mobility Issues
Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues (Optional)
Lab 6-1: Troubleshooting MOH Issues
Lab 6-2: Troubleshooting Transcoder Issues
Lab 6-3: Troubleshooting Issues with RSVP Agents
Course type
Recommended preparation for exam(s):
642-427-Troubleshooting Cisco Unified Communications
TVOICE is one of five courses required for the Cisco Certified Network Professional for Voice Career Certification
TVOICE is the last course recommended for the CCNP Voice Certification however for delegates looking to progress their Voice development we would recommend the following:
UCCXD Unified Contact Center Express & Unified IP IVR Deployment
Cisco 360 Learning Program for CCIE Voice
Recertification:
Cisco professional level certifications (CCNP, CCNP SP Operations, CCNP Wireless, CCDP, CCNP Security, CCNP Voice, and CCIP) are valid for three years. To recertify, pass any 642 exam that is part of the professional level curriculum or pass any CCIE/CCDE written exam before the certification expiration date.
