Training offering
Trend Micro OfficeScan (OSCE) 10.6
Description
In this course, you will learn how OfficeScan 10.6 works. This course provides information about the product architecture, internal processes, how it addresses threats on the desktop, and troubleshooting information that a technical support engineer would need to know to support the product.
Objectives
- Enable debug functions for different OfficeScan Components.
- Understand debug logs and become familiar with how logs appear when the product is functioning properly. This facilitates identification of log entries that are the result of problems.
- Design implantation solutions for various network conditions, organizational structures, administrative preferences, and management plans.
- Use debugging tools to troubleshoot common problems in OfficeScan.
Participants
Technical Support Engineers and resellers that provide technical support to their customers
Prerequisite(s)
Trend Micro recommends that you have a good working knowledge of OfficeScan administration, Trend Micro products and services as well as basic networking concepts and principles. You should also have a working knowledge of the following products:
- Windows 2003/2008 Servers & Clients
- Microsoft Internet Information Server (IIS)
Programme
OSCE Overview
- OfficeScan Introduction
- Changes in this Release
- GM Build Information
- Architecture overview
Communication and Administration
- Client-to-server Communication
- Management Console Communication
- Ports Used
- ISAPI
- Console Access using Active Directory Accounts
- Active Directory Integration
- Roles
- Compliance Reports
- Outside Server Management
- Client Grouping
- Client Settings
- Roaming Clients
- Troubleshooting
Protection
- Smart Protection Network
- Traditional Virus Protection
- Spyware/Grayware Protection
- File Reputation
- Firewalls Protection
- Web Threat Protection
- Unauthorized Change Protection
- Unauthorized Device Access Protection
- Data Protection
- Troubleshooting
Update
- ActiveUpdate Overview
- Incremental Update
- Site Duplication
- Smart Duplication
- Downloading and Deploying Updates
- Duplication Methods
- Update Sources
- Update Agents
- Rollback
- Troubleshooting
Deployment
- OfficeScan Server Deployment
- Client Deployment
Course type
An exam is available to take on the last afternoon of the course and is included in the price of the training.
