Uddannelsestilbud

CXA-100-1I Providing Help Desk Support for Citrix XenApp

Beskrivelse

This course introduces help desk professionals to XenApp and prepares them to troubleshoot common

issues. Students will learn to identify whether more complex issues are related to the XenApp product,

the network or directory services. By knowing the general problem area, help desk professionals can

transfer cases to the appropriate person, such as a XenApp administrator or a network administrator.

Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk

tasks and prepare them to troubleshoot common issues encountered in a XenApp environment.

Offentligt

This course is intended for XenApp help desk professionals.

Forkundskaber

It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft

Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and

experience with basic client network connectivity.